HOW TO ORDER
choose a design
Find your favourite design from our collection or if you would like a bespoke design, get in touch!
request a quote
Let us know quantities and we will send over a quote within 24 hours.
complete our order form
When you are ready to place your order, we will send over an order form for you to fill out. Once you have sent back the form to us, we will then start designing your stationery.
We are happy to make alterations to the design such as changes to colours and typefaces. We want to ensure everything is perfect for you.
final proof & payment
The final proof will be sent to you so that you can check through for any amendments. Once you have approved the design, we will send over the invoice for your order. After receiving payment, we will send your order to print.
finalise your order
Delivery is not included in the price. Please allow up to 3 weeks for your order to arrive. We will notify you when your order has been dispatched. If there are any delays, we will be in contact.
ordering & proofs
PLEASE TAKE THE TIME TO READ THE FOLLOWING TERMS:
Please allow at least 6 weeks for your order to be completed. In peak seasons this lead time may be longer. It is best to get in touch as early as possible to ensure we can complete your order in time for your wedding day. Invitation stationery should be ordered at least 8 weeks before you plan on posting them out, and 'on the day' stationery should be ordered at least 8 weeks prior to the big day itself.
It is your responsibility to ensure you are ordering the correct number of products for your wedding. We will aim to help with this where possible. Remember to order announcement stationery (Invitations, RSVPs etc.) per household rather than per guest. We recommend ordering around 15% extra of each product to allow for additional guests or errors in addressing.
At the stage of ordering you will be sent an order form and an information pack to guide you with the wording for your wedding stationery as well as a copy of our terms and conditions.
Once the order form has been sent back to us, we will start designing your wedding stationery. Proofs will be delivered in PDF form via e-mail within 3 working days.
On receiving your PDF proofs, please check thoroughly for any mistakes or changes. It is essential that any errors and spelling mistakes are found at this stage. By approving these proofs you are confirming you are 100% happy for printing to commence. Daisy Dots will not be held accountable for incorrect products and any errors found once printing has commenced will incur a charge for reprinting. Please e-mail us with your approval or amendments as quickly as possible so we can continue with your order.
payment & delivery
Once you have approved the final proof, we will send over the invoice with our details on. We accept payment via bank transfer, PayPal or cheques. We will send everything off to print once the payment has been made.
Please allow 2-3 weeks for your order to arrive.
We can deliver your order to you free of charge if it is within a 15 mile radius of our studio in Emsworth.
We will inform you when we have posted your order. We use Royal Mail and DPD to deliver our orders. Your order should be with you within 2 days of posting. We will include the price of delivery within your invoice.
cancellations & refunds
Cancellation by the client after proofs have been approved will be subject to a charge of a portion or all of the remaining balance to cover labour and printing costs that may have been incurred.
In the rare instance that the order is cancelled by us, you will receive a full refund but will not receive any products or artwork.
Due to the nature of these items, unless they arrived damaged or defective, we can't accept returns for custom or personalised good.
Daisy Dots reserves the right to include photos of final invitations and other designed goods in their portfolio including photos shared on social media. If you do not want photos of your stationery to be shared please do let us know.
PLEASE NOTE THAT PAYMENT OF YOUR INVOICE SIGNIFIES ACCEPTANCE
OF THE TERMS AND CONDITIONS ABOVE
If you have any questions, please contact us for more information